We’re excited to have the opportunity to work with you!

There are a number of quick and high value ways to start working with CDG. These include:

Situation Assessment

A Situation Assessment is designed to unearth opportunities to improve profit. We begin by gauging a company’s capabilities and competencies. Interviews with key staff reveal how broadly and well understood the company’s strategy is. Specific organizational strengths and weaknesses are identified. Customer and product profiles are evaluated along with the company’s marketing and risk management plans and practices. The opportunity assessment probes the degree and quality of cooperation and coordination between functional areas. The project focus can be on a particular area such as marketing, risk management or IT. Or the assignment can address a business unit or broader organization issues such as decision-making processes, responsibilities and accountabilities. Call us today to learn how we can make an impact on your bottom line.

 Best Practices Benchmarking

Progressive companies are always striving to improve every aspect of their operations. They review “best practices” in both related and unrelated industries to determine how they can change the way they do business. This is known as benchmarking.

Best Practices Benchmarking extends the assessment to an external view. It delivers a qualitative and quantitative comparison to practices industry-wide and across industries which use the same capabilities. Detailed comparisons with peers recognized as world class including your toughest competitors provide a road map to making critical strategic choices. Clients are given a definition of what it means to be best in class and an implementation plan detailing how to achieve and measure progress.

CDG has extensive experience with best practices benchmarking. Our staff have managed a wide range of benchmarking projects as well as syndicated and proprietary research studies, including:

  • International multi-functional credit card benchmark, including Portfolio, Marketing, Database and Scoring, Credit Risk, Customer Service, Collections
  • Performance on accounts with the No Preset Spending Limit feature.
  • US credit card issuers use of modeling and sourcing of data
  • Customer service – performance metrics for telephone
  • International best practices in using data and information for decision-making
  • Collections performance and practices
  • Customer service – performance metrics for telephone, correspondence, service levels, and practices
  • Credit card issuer authorization practices

Our consultants also bring experience as benchmark participants. From firsthand experience, from both sides of the table, we know what works and we know pitfalls to avoid. This experience and sensitivity facilitates a smooth process capturing valuable information.

CDG is uniquely qualified to lead benchmarking exercises. We have a wide industry network and reputation for maintaining confidentiality across industries and continents. Our credibility as domain experts enables us to attract the right participants to help create a well-rounded and productive benchmark. We know how to gain support and motivate participation for these surveys.


Alliances are one way in which companies are attacking new markets. They present both opportunity and danger. On the positive side an alliance can provide access to new customers and channels, speed to market, unique knowledge and experience, and scale and cost advantages. At the same time there are costs. Generally alliance partners share both the risks and the rewards. Often partners fail to recognize how the relationship needs to be managed. We can assist in identifying and evaluating potential alliances including an assessment of partner compatibility, pitfalls to be avoided and ways to maximize the benefits of the alliance.


Outsourcing is another example of an alliance. Outsourcing represents a critical strategic choice for most financial institutions. Significant benefits can be gained by tapping into the scale advantages and capabilities of outsourcing vendors. Weighing the benefits and costs of outsourcing can be extremely difficult. Usually key operational resources are already fully utilized. It is often hard to be objective internally given any cultural bias an organization may have. We can facilitate your decision making by fully assessing your needs, providing an objective analysis of internal capabilities and highlighting the critical risks and trade-offs required with outsourcing.