Progressive companies are always striving to improve every aspect of their operations. They review "best practices" in both related and unrelated industries to determine how they can change the way they do business. This is known as benchmarking.
Best Practices Benchmarking extends the assessment to an external view. It delivers a qualitative and quantitative comparison to practices industry-wide and across industries which use the same capabilities. Detailed comparisons with peers recognized as world class including your toughest competitors provide a road map to making critical strategic choices. Clients are given a definition of what it means to be best in class and an implementation plan detailing how to achieve and measure progress.
CDG has extensive experience with best practices benchmarking. Our staff have managed a wide range of benchmarking projects as well as syndicated and proprietary research studies, including:
- International multi-functional credit card benchmark, including Portfolio, Marketing, Database and Scoring, Credit Risk, Customer Service, Collections
- Performance on accounts with the No Preset Spending Limit feature.
- US credit card issuers use of modeling and sourcing of data
- Customer service – performance metrics for telephone
- International best practices in using data and information for decision-making
- Collections performance and practices
- Customer service - performance metrics for telephone, correspondence, service levels, and practices
- Credit card issuer authorization practices
Our consultants also bring experience as benchmark participants. From firsthand experience, from both sides of the table, we know what works and we know pitfalls to avoid. This experience and sensitivity facilitates a smooth process capturing valuable information.
CDG is uniquely qualified to lead benchmarking exercises. We have a wide industry network and reputation for maintaining confidentiality across industries and continents. Our credibility as domain experts enables us to attract the right participants to help create a well-rounded and productive benchmark. We know how to gain support and motivate participation for these surveys.
Contact us to learn more about how CDG can help you assess your capabilities and best practices among your competition and related companies!
